General Manager

Responsibilities:

Strategic Leadership & Business Growth

• Develop and implement short-term and long-term strategies to grow the Filly Tutor platform
  
• Translate company vision into clear operational plans, KPIs, and execution roadmaps
  
• Identify new growth opportunities, partnerships, and revenue streams
  
• Monitor market trends, competitor activity, and customer needs to inform strategy

Operations & Platform Management

• Oversee daily operations of the Filly Tutor platform, ensuring smooth functionality and service delivery
  
• Coordinate activities across product, engineering, marketing, support, and operations teams
  
• Ensure tutors, students, and institutions have a seamless onboarding and usage experience
• Establish and optimize workflows, policies, and standard operating procedures

Financial & Performance Management

• Manage budgets, operational expenses, and resource allocation
  
• Track platform performance using data and analytics (user growth, engagement, revenue, retention)
  
• Prepare performance reports and insights for leadership and stakeholders
  
• Ensure cost efficiency while supporting scalable growth

Team Leadership & Collaboration

• Lead, mentor, and manage internal teams and external collaborators
  
• Set clear expectations, goals, and accountability structures
  
• Foster a results-oriented, collaborative, and high-performance culture
  
• Work closely with founders and senior leadership to align execution with vision

Marketing, Sales & Partnerships

• Collaborate with marketing teams to drive student and tutor acquisition
• Support institutional partnerships (schools, training centers, organizations)
  
• Improve conversion funnels, pricing strategies, and engagement models
  
• Represent Filly Tutor in strategic meetings, demos, and partnerships

Quality, Compliance & User Experience

• Ensure platform quality, reliability, and continuous improvement
  
• Handle escalations, user feedback, and service improvements
  
• Ensure compliance with internal policies, data protection standards, and best practices
  
• Maintain a strong focus on customer satisfaction and retention

Requirements:

• Bachelor’s degree in Business Administration, Management, Technology, Education, or a related field
  
• Proven experience in a managerial, operations, or general management role (preferably in tech, SaaS, EdTech, or marketplaces)
  
• Strong understanding of digital platforms, online marketplaces, or tutoring/education ecosystems
  
• Demonstrated ability to manage teams, budgets, and cross-functional projects
  
• Strong analytical, problem-solving, and decision-making skills
• Experience working with startups or fast-growing technology platforms (Preferred)
• Familiarity with EdTech, tutoring platforms, or online learning ecosystems (Preferred)
  
• Experience working with product and engineering teams (Preferred)
  
• Knowledge of user acquisition, growth metrics, and platform analytics (Preferred)
• Strategic thinking with strong execution capability
• Leadership, communication, and people management skills
  
• Operational excellence and process optimization
  
• Data-driven decision making
  
• Entrepreneurial mindset with high ownership and accountability
  
• Ability to thrive in a fast-paced, evolving environment