General Manager

Responsibilities:

Operational Management:

• Oversee day-to-day hotel operations, including front desk, housekeeping, F&B, maintenance and guest services
• Ensure compliance with company policies, local regulations, and industry standards.
• Implement and monitor standard operating procedures (SOPs) to ensure efficiency.
• Ensure smooth coordination between departments to maintain operational efficiency.
• Implement and maintain high-quality standards for guest service and overall experience.

Financial Performance & Revenue Management:

• Develop and manage the hotel’s budget, ensuring financial sustainability.
• Maximise revenue through strategic pricing, occupancy management, and cost control.
• Analyse financial reports and take corrective actions when needed.
• Develop and execute financial strategies to maximise revenue and profitability.
• Monitor key financial metrics such as Revenue Per Available Room (RevPAR), Average Daily Rate (ADR), and Gross Operating Profit (GOP).
• Control costs, optimise budgets, and implement financial controls to enhance profitability.
• Collaborate with the sales and marketing team to make bookings and increase occupancy rates.

Guest Experience & Customer Service:

• Maintain high standards of guest satisfaction and respond to customer feedback.
• Implement service training programs for staff to enhance hospitality standards.
• Ensure guest complaints are handled professionally and efficiently.
• Ensure superior guest satisfaction by maintaining high service standards.
• Respond to guest reviews and complaints promptly, aiming for X% guest satisfaction ratings.
• Implement loyalty programs and guest retention strategies.
• Monitor and improve guest feedback scores on platforms like TripAdvisor, Google Reviews, and Booking.com.

Sales, Marketing & Business Development:

• Work with the marketing team to create brand awareness and attract guests.
• Build strong relationships and partnerships with travel agencies, corporate clients, and online booking platforms.
• Oversee the hotel’s digital presence, including its website and social media.
• Develop and execute marketing strategies to increase visibility and profitability.
• Oversee promotional campaigns, special events, and partnership collaborations.
• Drive direct bookings through website optimisation and digital marketing.

Team Leadership And Staff Management:

• Recruit, train, and develop a high-performing team across all hotel departments.
• Foster a positive and motivated work environment that encourages teamwork and productivity.
• Conduct regular staff meetings and performance evaluations, and provide feedback to employees
• Ensure compliance with labour laws, employee well-being, and professional development.

Compliance & Safety:

• Ensure the hotel complies with health, safety, and environmental regulations.
• Implement security measures to protect guests, employees, and assets.
• Stay updated on industry trends and legal requirements.
• Maintain 100% compliance with local hospitality laws and licensing requirements.
• Oversee regular audits, inspections, and emergency preparedness plans.
• Manage crises effectively, ensuring guest and staff safety.

Strategic Planning & Business Growth:

• Identify new revenue opportunities and areas for business expansion.
• Monitor industry trends and competitor activities to maintain a competitive edge.
• Develop short- and long-term business plans to drive growth and sustainability.
• Report to owners/board on financial performance, operations, and future strategies.

Requirements:

• Bachelor’s degree in hospitality management, Business Administration, or related field
• Master's degree or MBA is a plus
• Hotel management certifications are a plus
• 10+ years of experience with extensive knowledge and leadership
• Proven experience as General Manager or relevant role
• Demonstrable competency in strategic planning and business development.
• Project leadership and/or management experience
• Strong financial analysis experience
• Excellent interpersonal, negotiation, conflict resolution, and public speaking skills
• Strong analytical and problem-solving skills. Outstanding organizational and leadership abilities
• Exceptional executive presence, business acumen and presentation skills
• Exceptional written and verbal communication skills
• Leadership skills, with steadfast resolve and personal integrity.
• Understanding of advanced business planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Proficient with Microsoft Office Suite or related software.

Key Performance Indicators:

• Financial Performance and Revenue Management
• Guest Experience and Satisfaction
• Operational Efficiency and Quality Control
• Staff Performance and Human Resources
• Sales, Marketing and Brand Growth
• Compliance and Risk Management

Benefits:

• Monthly Salary 
• Employer Pension – 10% in line with statutory requirement.
• HMO Plan
• Annual Performance Bonus

What We Offer:

• Opportunity to work with a great team.
• We pride ourselves on our vibrant culture, conducive work ambience, and intelligent workforce.
• You'll also appreciate our relaxed dress code, which allows for comfort and personal expression.
• We believe in investing in the growth of our employees.
• We aspire to leverage the diverse qualities and unique competencies that each person brings to our company, fostering an inclusive environment where everyone can thrive. 

Location: Benin City

Work Mode:  Oniste