General Manager

Responsibilities:

• Demonstrates and promotes a 150% commitment to providing the best possible experience for our guests and employees.

Financial:

• Responsible for maximizing revenues.
• Responsible for the preparation of property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom-line profit
• Explains and manages financial activities.
• Monitors collection of guest balances (especially for events) and direct bill receivables and commission payments by vendors and third-party event organizers.
• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.

Sales:

• Works with all staff to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations, and compiling reports
• Make sales calls as outlined by the Management Team.
• Identifies and seeks out potential business in the local market. Maintains relationships with local companies and key people to increase Lekki Leisure's visibility within the local market.
• Coordinates and implements sales and marketing activities of all business units within the property.

Guest Satisfaction:

• Promotes 100% guest satisfaction throughout the property. Instils the 100% guest satisfaction objective to hourly associates.
• Ensures that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.

Facility Maintenance and Appearance:

• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair of all business unit cleanliness and overall property appearance.
• Initiates and monitors repairs and renovations, with significant project management skills.

Miscellaneous:

• Serves as “Manager on Duty”.
• Provides other relief or backup duties as needed at the resort to ensure the optimum operation of the property.

Qualifications:

• 5 - 8 years of cognate experience
• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Proven experience in a leadership role within the leisure or hospitality industry.
• Strong leadership, organizational, and strategic planning skills.
• Excellent communication and interpersonal abilities.
• Results-driven with a focus on customer satisfaction.

Location: Lekki, Lagos, Nigeria