General Manager

Responsibilities:

• Provide overall leadership and direction for garage operations.
• Develop and implement operational plans aligned with the company's business objectives.
• Ensure efficient coordination between service reception, workshop operations, parts, quality control, and administration.
• Establish and monitor standard operating procedures for garage activities.
• Monitor daily garage operations and ensure effective utilization of facilities, equipment, and manpower.
• Develop and monitor garage revenue and profitability targets.
• Monitor service revenue, repair costs, labour costs, parts costs, and other operating expenses.
• Develop strategies to increase customer acquisition, repeat business, and revenue.
• Monitor outstanding customer payments and support effective debt collection
• Prepare periodic operational and financial reports for management.
• Establish high standards for customer service and satisfaction.
• Handle escalated customer complaints and service-related disputes.
• Monitor customer feedback and implement improvements.
• Ensure customers receive clear information regarding diagnosis, repair requirements, costs, and expected completion timelines.
• Coordinate recruitment, onboarding, training, performance management, and disciplinary processes in conjunction with HR.
• Identify technical and professional development needs.
• Promote teamwork, accountability, discipline, and professionalism.
• Ensure adequate staffing levels across workshop operations.
• Oversee the procurement and management of spare parts, lubricants, tools, and workshop consumables.
• Ensure appropriate inventory levels are maintained.
• Monitor parts usage and minimize wastage, losses, and unauthorized usage.
• Work with suppliers to negotiate competitive pricing and service terms.

Requirements:

• Minimum qualification of a BSC
• 5 years of previous experience in a similar role