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2 weeks ago

Job Summary

Our Client is looking to recruit Front Desk Personnel to check guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers.
  • Respond to guests’ issues and complaints in a friendly, timely manner.
  • Explain local amenities and attractions to guests.
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
  • Assist customers with the planning of special events such as weddings and business conferences.
  • Arrange specialized services for VIP customers


Requirements:

  • At least (2) two years of customer service experience.
  • One year of front desk experience in the hospitality industry.
  • Excellent verbal communication skills.
  • Availability to work shifts, including evenings, weekends and holidays.
  • Familiarity with resort check-in software.
  • Ability to solve client issues in a friendly and timely fashion.
  • Friendly and welcoming demeanor.


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