Front Desk Officer

Responsibilities:

• Welcome and receive visitors, clients, and staff in a warm, professional manner
• Answer, screen, and direct incoming phone calls promptly and accurately
• Manage the reception area, keeping it tidy and presentable at all times

• Maintain visitor logs and issue visitor passes/badges in line with company security procedures

• Receive, sort, and distribute incoming mail, packages, and deliveries

• Schedule appointments and coordinate meeting room bookings
• Provide basic administrative support: photocopying, scanning, filing, and data entry
• Handle inquiries and provide accurate information about the company or redirect to the appropriate departments

• Maintain office supplies inventory for the reception area

• Support HR/Admin with clerical tasks as needed (e.g., staff attendance records, courier dispatch)

Requirements:

• OND/HND/Bachelor's degree in Business Administration, Secretarial Studies, or related field
• 1–3 years' experience in a front desk, receptionist, or customer service role
• Excellent verbal and written communication skills
• Professional appearance and demeanor
• Strong organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Good interpersonal skills and a customer-service mindset
• Ability to handle sensitive information with discretion
• Ensure compliance with company policies on front desk operations and confidentiality of information