Front Desk/Sales Specialist

Responsibilities:

• Serve as the first point of contact for all visitors, clients, and inquiries (walk-in, phone, and email)
• Handle incoming calls, messages, and correspondence promptly and professionally
• Provide accurate information about company services, training programs, and offerings
• Respond to inquiries and convert leads into paying clients
• Promote company services, training programs, and certifications
• Follow up on leads, proposals, and pending payments
• Prepare quotations, invoices, and sales documentation
• Identify new business opportunities and support marketing initiatives
• Build and maintain strong relationships with clients
• Handle client complaints and provide timely resolution
• Ensure high levels of customer satisfaction and retention

Requirements:

• Minimum of an HND in business administration, marketing, or related field
• 3–5 years of experience in front desk, customer service, or sales role
• Experience in training, consulting, service industry or the oil & gas industry is an added advantage
• Strong communication and interpersonal skills
• Sales and negotiation skills
• proficiency in telemarketing
• Customer service orientation
• Organizational and multitasking abilities
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work under pressure and meet targets
• Professional appearance and attitude