Front Desk Officer

Responsibilities:

• Listen to customer concerns, answer questions, and provide information about the company’s services. 
• ⁠Follow communication guidelines, policies, and procedures.
• Make service recommendations to customers based on their needs and preferences.
• Sort articles before tagging, separating them by fabric, color, cleaning technique, or dirt content for chemical application.
• Sort and weigh articles by issuing the right invoice and customer’s name with the necessary details.
• Paying attention to proper details and being accurate with the customer’s expected time of pick-up
• Inform existing customers of promotions and deals such as an increase in price updates and discounts or bonuses.
• Maintain front desk area and ensure it is presentable
• Perform other duties as assigned

Requirements:

• 2+ years of experience in a similar front desk role
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Basic knowledge of laundry operations and services
• Proficiency in Microsoft Office and other relevant software
• Ability to lift up to 10kg and work in a fast-paced environment
• HND/BSc in a relevant field
• Must be 28 years old 
• Must be living in Abraham Adesanya Axis 
• Must be willing to work Monday-Saturday (8AM-8PM) and Sunday (8AM-11AM)