Front Desk Representative

Responsibilities:

Reception & Customer Service:

• Welcome and assist visitors, clients, and guests in a courteous and professional manner.
• Respond to inquiries and provide accurate information about the company's services and policies.
• Ensure a positive customer experience by addressing concerns promptly and escalating issues when necessary.

Telephone & Communication Management:

• Answer, screen, and direct incoming calls to the appropriate departments or personnel.
• Take and relay messages accurately and promptly.
• Respond to emails, messages, and other communication channels as required.

Appointment & Scheduling Coordination:

• Schedule, confirm, and manage appointments and meetings.
• Maintain appointment calendars and notify relevant personnel of any changes.
• Coordinate meeting room bookings and visitor arrangements.

Administrative Support:

• Maintain and update customer records, visitor logs, and office documents.
• Assist with filing, data entry, and document preparation.
• Handle incoming and outgoing correspondence, mail, and deliveries.

Office Operations:

• Monitor front desk supplies and request replenishment when necessary.
• Ensure the reception area is clean, organized, and presentable at all times.
• Support other departments with administrative tasks as assigned.

Record Keeping & Reporting:

• Maintain accurate records of visitors, calls, and appointments.
• Prepare routine reports and provide updates to management when required.
• Ensure confidentiality and proper handling of sensitive information.

Compliance & Professional Standards:

• Adhere to company policies, procedures, and customer service standards.
• Maintain a professional appearance and demeanor.
• Ensure compliance with health, safety, and security procedures.

Requirements:

• Minimum of OND, HND, or Bachelor's Degree in Business Administration, Mass Communication, or a related field.
• Proven experience in a receptionist, front desk, customer service, or administrative role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and customer-focused attitude.
• Ability to work under pressure and manage multiple priorities effectively.

Benefits:

• HMO
• One day off for the birthday
• One complimentary hair service monthly 
• Commission on products