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Front Desk Receptionist/Administrative Officer

Krosk Partners Limited

Admin & Office

1 month ago

Job Summary

We are seeking a professional and friendly Front Desk Receptionist/Administrative Officer to join our team. The ideal candidate will be the first point of contact for visitors and clients, providing excellent customer service and administrative support. This role requires a high level of organizational skills, attention to detail, and the ability to handle multiple tasks efficiently. The candidate will work with Krosk Partners Ltd and its sister companies, reporting to the Human Resources and Compliance Manager, as well as the Director of Finance and Operations.

  • Minimum Qualification: OND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

Front Desk Operations:

  • Greet and welcome visitors warmly and professionally.
  • Answer and direct incoming calls to the appropriate personnel.
  • Manage the reception area to ensure it is tidy and presentable.


Customer Service:

  • Assist clients and visitors with inquiries and provide information about the organization.
  • Handle customer complaints and escalate issues as needed.
  • Ensure a positive and welcoming experience for all guests.


Administrative Support:

  • Management of calendar - ensure all senior management's daily schedule is updated and reminders sent.
  • Make travel arrangements.
  • Perform general clerical duties, including photocopying, mailing, and filing.
  • Document expenses and hand in reports.
  • Maintain and update contact lists and employee directories.
  • Assist with scheduling and coordinating appointments and meetings.


Communication:

  • Relay messages to the appropriate staff members.
  • Maintain a professional and friendly demeanor in all interactions.
  • Communicate effectively with team members and other departments.


Office Management:

  • Monitor and maintain office supplies inventory.
  • Coordinate and maintain office equipment.
  • Assist with other tasks as needed to ensure the smooth operation of the office.
  • Preparing Conference rooms for meetings


Requirements:

  • Minimum of OND or equivalent; additional qualifications in Office
  • Administration or related field is a plus.
  • Proven experience in the front desk or customer service roles.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to handle stressful situations and remain calm under pressure.
  • Strong organizational and multitasking abilities.
  • Attention to detail and problem-solving skills.

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