Front Desk/ Receptionist

Responsibilities:

• Act as the company’s visitors’ and stakeholder’s gatekeeper at the reception area, warmly and courteously receiving and settling them in.
• Provide professional, friendly and prompt response to calls, screen and channel calls, receive and relay messages to the appropriate staff where necessary for creating a consistent caller experience.
• Maintain and adhere to the security, health, and safety protocols of the building before confirming and granting visitors access into the office premises to avert minor disruptions or incidents.
• Attend to all visitor related queries and escalate complex queries where necessary in a manner that actively shapes our stakeholder management for enhanced visitor satisfaction.
• Notify the Operational HSE Coordinator or the office security guards of any suspicious visitor(s) within the (front) office environment to reinforce the overall safety/security culture.
• Maintain a tidy and presentable reception area with all necessary stationery and materials to improve the general ambience, enhance the overall brand image and boost visitor satisfaction. 
• Set up conference/meeting rooms as needed including electronic presentations for seamless, productive interactions internally between teams and with external stakeholders.
• Observe proper mail receipt and dispatch procedures by carefully handling special or suspicious packages including inspection, clearance and dispatch of incoming packages to the appropriate staff office.

Requirements:

• Minimum academic qualification of a bachelor’s degree in any discipline from a reputable University 
• Friendly and professional demeanour.
• Working knowledge of MS Office packages.
• Excellent Customer Service Skills
• Familiarity with basic office machines.
• Strong communication and people skills.
• Good organizational and multi-tasking abilities.
• Knowledge of basic administrative procedures.
• Strong organizational and time management skills.
• Well-dressed and presentable outlook.