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Front Desk/ Receptionist

Anonymous Employer

Admin & Office

Mining, Energy & Metals NGN Confidential
1 month ago

Job Summary

Our client is seeking a friendly and responsive out-front professional to manage the front desk and offer administrative support across our organization. This role will serve as the primary interface for visitors to our company in a manner that promotes warm and receptive impression of the organization

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:

  • Act as the company’s visitors’ and stakeholder’s gatekeeper at the reception area, warmly and courteously receiving and settling them in.
  • Provide professional, friendly and prompt response to calls, screen and channel calls, receive and relay messages to the appropriate staff where necessary for creating a consistent caller experience.
  • Maintain and adhere to the security, health, and safety protocols of the building before confirming and granting visitors access into the office premises to avert minor disruptions or incidents.
  • Attend to all visitor related queries and escalate complex queries where necessary in a manner that actively shapes our stakeholder management for enhanced visitor satisfaction.
  • Notify the Operational HSE Coordinator or the office security guards of any suspicious visitor(s) within the (front) office environment to reinforce the overall safety/security culture.
  • Maintain a tidy and presentable reception area with all necessary stationery and materials to improve the general ambience, enhance the overall brand image and boost visitor satisfaction. 
  • Set up conference/meeting rooms as needed including electronic presentations for seamless, productive interactions internally between teams and with external stakeholders.
  • Observe proper mail receipt and dispatch procedures by carefully handling special or suspicious packages including inspection, clearance and dispatch of incoming packages to the appropriate staff office.


Requirements:

  • Minimum academic qualification of a bachelor’s degree in any discipline from a reputable University 
  • Friendly and professional demeanour.
  • Working knowledge of MS Office packages.
  • Excellent Customer Service Skills
  • Familiarity with basic office machines.
  • Strong communication and people skills.
  • Good organizational and multi-tasking abilities.
  • Knowledge of basic administrative procedures.
  • Strong organizational and time management skills.
  • Well-dressed and presentable outlook.

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