Front Desk Officer

Responsibilities:

• Responsible for welcoming visitors.
• Answer telephone calls and attend to customer enquiries and orders.
• Monitor and update social media platforms, e-stores, and online ads.
• Liaise with the stock keeper regarding stock availability for customer orders.
• Ensure customer orders are processed and delivered on time.
• Use of Microsoft Office to generate reports.
• Generate invoices for customers.
• Maintain a clean office.
• Handles Petty cash.
• Investigate, research, and generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Ensure customers’ satisfaction and continued patronage through a series of follow-ups and customer engagement.
• Perform any other duties as assigned by Management.

Requirements:

• Minimum HND in a related field.
• Minimum 1-2 years of working experience.
• Must have a Good Positive Attitude.
• Good knowledge of customer service and office management.
• Working knowledge of social media, e.g., Instagram, Facebook.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitask, prioritize, and work under pressure.
• Proficient in English (oral and written).
• Good knowledge of MS Office (especially Excel and Word) and the Internet.
• Solid communication skills, both written and verbal.
• Strong people and presentation skills.
• Good organizational and multi-tasking abilities.
• Strong phone contact handling skills and active listening.
• Ability to multitask, prioritize, and manage time effectively.
• Must live in or within proximity to Amuwo Odofin.

Remuneration:  N70,000 - N90,000