Front Desk Officer

Responsibilities:

Patient Reception & Customer Service:

• Warmly welcome patients and visitors, ensuring a professional and friendly first impression
• Attend to patient inquiries (in-person, phone calls, and messages) promptly and courteously
• Guide patients through the registration process and clinic procedures
• Maintain a calm and helpful attitude, even in complicated or stressful situations

Appointment Scheduling & Coordination:

• Schedule, confirm, and reschedule patient appointments efficiently
• Manage patient flow to minimize waiting time and avoid overcrowding
• Communicate delays or changes in appointment schedules to patients

Patient Registration & Records Management:

• Accurately capture and update patient information in the clinic system
• Maintain and organize patient files (physical and/or electronic records)
• Ensure confidentiality and proper handling of sensitive patient information

Billing & Payment Support:

• Issue invoices and receipts for services rendered
• Receive payments and ensure accurate documentation of transactions
• Assist patients with basic billing inquiries and direct complex issues appropriately

Administrative Support:

• Maintain a clean, organized, and professional front desk area
• Handle incoming and outgoing correspondence (calls, emails, and documents)
• Support internal communication between patients and clinical staff
• Monitor and manage basic office supplies at the front desk

Clinic Operations Support:

• Assist in coordinating patient movement between departments (e.g., consultation, testing)
• Ensure proper patient queue management
• Support adherence to clinic policies, procedures, and operational standards

Requirements:

• Bachelor’s Degree in any relevant field (e.g., Business Administration, Mass Communication, Public Administration, or related discipline)
• 0–2 years of experience in a receptionist, customer service, or administrative role (healthcare experience is an added advantage)