Front desk Officer / Student Counselor

Responsibilities:

• Mentoring or providing support to students who need assistance.
• Attending phone calls and being the first point of contact for a wellbeing team.
• Engaging with students on a daily basis and handling enquiries.
• Maintaining student records and files and other administrative tasks.
• Talk students or clients through a series of actions, either face-to-face or over the phone, to help set up or resolve issues.
• Efficiently assess the student’s need, to enable appropriate onward referrals and make recommendations for ongoing support.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements:

• Proven customer support experience or experience as a Client Service Representative of at least 2 years.
• Bachelor's degree in Marketing ,or any social science related field.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.