Front Desk Officer

Responsibilities:

• Welcome and assist visitors, clients, and guests professionally and courteously.
• Answer, screen, and direct incoming telephone calls and emails.
• Provide accurate information regarding the organization's products, services, and operations.
• Schedule appointments and coordinate meeting room bookings.
• Receive, sort, and distribute incoming mail, packages, and correspondence.
• Maintain visitor records and ensure proper sign-in and security procedures.
• Keep the reception area clean, organized, and presentable at all times.
• Perform administrative duties such as filing, photocopying, scanning, and data entry.
• Maintain office supplies and coordinate replenishment when necessary.
• Liaise with internal departments to ensure prompt resolution of customer and visitor inquiries.
• Handle customer complaints professionally and escalate unresolved issues appropriately.
• Ensure confidentiality of company information and client records.
• Support management with other administrative tasks as assigned.

Requirements:

• Minimum of OND in Business Administration, Mass Communication, Public Administration, or any field.
• 0–1 years of experience in a similar role is an advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work under pressure and manage multiple responsibilities.

Key Competencies:

• Customer service orientation
• Excellent communication and interpersonal skills
• Organizational and time management skills
• Attention to detail
• Problem-solving ability
• Professionalism and integrity
• Multitasking and adaptability
• Teamwork and collaboration
• Confidentiality and discretion