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1 month ago

Job Summary

We are seeking a highly organized and customer-oriented Front Desk Officer to join our team. The ideal candidate will be the first point of contact for visitors and clients, ensuring a positive and welcoming experience. The Front Desk Officer will handle various administrative tasks and contribute to the smooth operation of our office.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Responsibilities:


Customer Service:

  • Greet and welcome visitors with a professional and friendly demeanor.
  • Answer and direct incoming phone calls promptly and efficiently.
  • Provide information about the organization's products, services, and facilities.

Administrative Support:

  • Manage the reception area, ensuring cleanliness and organization.
  • Receive and sort daily mail/deliveries/couriers.
  • Maintain office security by following safety procedures and controlling access via the reception desk.

Appointment Scheduling:

  • Schedule and confirm appointments for clients and internal staff.
  • Maintain and update the appointment calendar regularly.

Communication:

  • Relay messages and information to the appropriate personnel.
  • Respond to inquiries and provide accurate information in person, via phone, or email.

Record Keeping:

  • Maintain accurate records of visitors and client information.
  • Assist in maintaining office databases and filing systems.

Problem Resolution:

  • Handle customer concerns and complaints professionally and escalate when necessary.
  • Assist in resolving day-to-day operational issues.

Collaboration:

  • Collaborate with other departments to ensure seamless communication and workflow.
  • Assist in coordinating and organizing company events or meetings.



Requirements:

  • Minimum academic qualification of an HND in any related discipline.
  • Minimum of 2 years of proven work experience as a front desk representative, agent, or relevant position.
  • Familiarity with office machines (e.g. fax, printer etc.).
  • Knowledge of office management and basic bookkeeping.
  • Proficient in English (oral and written).
  • Excellent knowledge of MS Office (especially Excel and Word).
  • Strong communication and people skills.
  • Good organizational and multi-tasking abilities.
  • Problem-solving skills.
  • Customer service orientation.

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