Front Desk officer

Responsibilities:

• Welcome and attend to visitors, clients, and guests in a professional manner.
• Answer, screen, and direct incoming phone calls.
• Respond to inquiries and provide accurate information about the organization's services.
• Manage appointments, schedules, and meeting room bookings.
• Receive, sort, and distribute incoming mail, documents, and deliveries.
• Maintain visitor logs and ensure proper sign-in procedures.
• Keep the reception area clean, organized, and presentable at all times.
• Assist with administrative tasks such as filing, data entry, photocopying, scanning, and document preparation.
• Coordinate with other departments to ensure smooth communication and service delivery.
• Handle customer complaints professionally and escalate issues when necessary.
• Monitor office supplies and request replenishment when required.
• Ensure confidentiality of company and client information.
• Perform other duties assigned by the supervisor or management.

Requirements:

• Minimum of OND in Business Administration, Mass Communication, or a related field.
• Previous experience as a Front Desk Officer, Receptionist, or Customer Service Representative is an added advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude