Front Desk Officer

Responsibilities:

• Receive and welcome visitors, clients, and guests professionally.
• Handle incoming calls, respond to enquiries, and direct calls to the appropriate departments.
• Schedule meetings, maintain appointment records, and notify relevant staff of visitors.
• Provide accurate information about the organization's services and respond politely to enquiries.
• Maintain visitor registers, appointment schedules, and other front desk documents.
• Receive, sort, and forward emails and other correspondence to the appropriate departments.
• Assist with photocopying, printing, filing, and other office duties.
• Keep the front desk and reception area clean, organized, and welcoming.
• Listen to visitors' concerns and direct complaints to the appropriate personnel for resolution.
• Accept letters, packages, and other deliveries and ensure they reach the appropriate recipients.
• Protect sensitive company information and handle documents responsibly.
• Perform additional administrative tasks assigned by the supervisor or management.

Requirements:

• Minimum of OND
• Good verbal and written communication skills
• Basic computer knowledge including Microsoft Word, Excel, and email
• Good customer service and interpersonal skills
• Professional appearance and a polite attitude 
• Strong organizational and time management skills
• Ability to multitask and work under minimal supervision 
• Good telephone etiquette and attention to details

Essential Skills:

• Communication skills.
• Customer service skills.
• Organization and record management.
• Problem-solving abilities.
• Time management.
• Teamwork and collaboration.
• Professionalism and confidentiality.