Front Desk Officer

Responsibilities:

Member Engagement & Customer Service:

• Warmly greet all members and guests upon arrival and provide exceptional customer service.
• Assist members with inquiries about memberships, class schedules, personal training, and any other gym-related services.
• Ensure a positive experience for all members by resolving issues quickly and effectively, providing solutions, and maintaining a professional, friendly attitude.
• Manage member check-ins using gym management software and ensure accuracy in all member records.
• Create a welcoming environment by maintaining a clean, organized, and professional front desk area.

Administrative & Operational Support:

• Answer phone calls, emails, and messages professionally, directing inquiries to the appropriate team members when needed.
• Handle membership sign-ups, renewals, and cancellations, ensuring accurate and up-to-date information is logged into the system.
• Assist with scheduling appointments for personal training sessions, fitness consultations, or other services.
• Maintain member records, including payments, attendance, and personal information, ensuring confidentiality and accuracy.
• Process payments for memberships, personal training, or merchandise, ensuring proper handling of cash and credit card transactions.
• Assist with gym facility setup and maintenance, including managing class schedules, ensuring equipment is in working order, and communicating any issues to management.

Sales & Promotions:

• Promote memberships, services, and products (such as fitness classes, personal training, and merchandise) to prospective and current members.
• Drive membership sales by encouraging potential members to take a tour, try out services, or participate in promotional offers.
• Distribute marketing materials like flyers, posters, and newsletters to inform members about upcoming events or promotions.

Member Relationship & Retention:

• Monitor member satisfaction, providing feedback to management based on member interactions.
• Handle member complaints or concerns, resolving them in a professional and timely manner while ensuring a positive outcome.
• Track member attendance, ensuring that members are adhering to the gym’s policies and guidelines.
• Support member retention efforts by offering excellent customer service and promoting gym initiatives and special events.

Team Collaboration:

• Work closely with other team members to ensure smooth operations and a harmonious work environment.
• Assist management and trainers with scheduling or event coordination as needed.
• Ensure effective communication between the front desk, management, and gym staff to address operational needs and member requests.

General Facility Support:

• Ensure the front desk area is tidy, well-organized, and equipped with necessary materials (e.g., brochures, pens, paperwork).
• Monitor and report any maintenance issues, equipment malfunctions, or safety hazards, ensuring they are addressed quickly.
• Ensure the gym environment remains clean by working with cleaning staff to maintain a welcoming atmosphere.

Requirements:

• Previous experience in customer service or administrative roles (ideally in a fitness or wellness setting).
• Passion for fitness and wellness, with a strong understanding of the gym environment and its offerings.
• Excellent communication skills, with the ability to interact effectively with members, staff, and management.
• Strong organizational skills with an eye for detail and the ability to handle multiple tasks simultaneously.
• Proficient in using gym management software, the ability to use Microsoft Office and Google Suite is a must.
• Ability to handle cash and process payments accurately.
• Friendly, approachable, and professional demeanor, with a positive and proactive attitude.
• Strong problem-solving skills, with the ability to handle unexpected situations and conflicts.
• Ability to work independently while also being a collaborative team player.
• Academic Qualification - SSCE/ND.

Benefits:

• Free Gym Membership – Enjoy access to all gym facilities, classes, and more.
• Growth Opportunity – Potential for career advancement within the SweatBox Lagos team.
• Dynamic, energetic, and supportive work environment.
• Employee Discounts on fitness products and services.

Renumeration: NGN 100,000