Front Desk Officer
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New
Job summary
We are seeking a professional, organised and customer-focused Front Desk Officer to manage client interactions and support the branch's bookings and sales.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Welcome clients and provide excellent customer service.
- Manage appointments, bookings, enquiries, cancellations and rescheduling.
- Convert enquiries into bookings and drive rebooking, upselling and cross-selling.
- Process cash, POS and transfer payments accurately.
- Maintain accurate client and appointment records.
- Coordinate with service providers to ensure smooth client flow.
- Handle client concerns and escalate where necessary.
Requirements:
- 1–3 years' experience in front desk, customer service, hospitality, salon, spa or similar roles.
- Excellent communication and customer service skills.
- Proficient with WhatsApp, POS, and basic computer applications.
- Strong organisational and cash-handling skills.
- Sales-oriented, professional, well-groomed and presentable.
- Reliable, punctual and honest.
- OND/HND preferred.
Location: Lagos
Remuneration: NGN 100,000 – 150,000 Monthly
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