Front Desk / Customer Service Agent
Easy apply
New
Job summary
Serve as the first point of contact for walk-in visitors, phone calls, and online inquiries. Provide helpful information, schedule appointments, route qualified leads to Sales, handle initial complaints, and maintain a professional, welcoming customer experience.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Receives walk-in customers to the office and directs them appropriately.
- Handles general phone and inbound WhatsApp inquiries that aren't yet sales-qualified — pricing questions, hours, location, general "how does this work" questions- and routes qualified interest to the Sales Assistant.
- Schedules office visitor appointments.
- Handles first-line complaint intake and escalates unresolved issues to management.
- Maintains a professional, warm, and welcoming front for the office, the human face of the "trust-first" brand promise.
Requirements:
- Minimum qualification of a BSC
- 3 years of previous experience in a similar role
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