FLEXCUBE Application Support

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

We are recruiting to fill this position.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

  • Responsible to the Application Administrator and head of Information technology unit
  • He / She is charged with the mandate of the maintenance of all software applications to support business needs.
  • He / She is charged with the responsibility of rendering administrative support to end users on various applications.
  • He / She is charged with the duties of optimizing software application performance, installation of patches and performing debugging operations
  • He / She is charged with documentation of routine activities, maintenance of software applications for optimal performance. 
  • He /She is charged with a deep knowledge of system functionalities, script interpretation.
  • He / She is charged with good knowledge and exposure to numerous financial systems particularly a core banking application (flexcube)
  • He /She is charged with basic knowledge of SQL
  • He/she is charged with the knowledge of oracle solution and enterprise financial solution
  • He / She is charged with the knowledge of other business support applications


  • Provision of extensive application support to users within the organization as may be assigned by the unit head of application support admin
  • To report to the unit head-on all observations arising from routine activities carried out.
  • To perform functional analysis of application software and provide recommendations to the vendor or developer for improvement
  • To understand end-user business need on a platform and relate with the head of the unit for implementation.
  • To carry out routine application maintenance under the supervision of the head of unit 
  • Report all abnormalities observed on a software application to the head of unit and the software developer.
  • Ensure effective functionality of back end and front end application with strict guidance from the head of the application support unit
  • Relate with all stakeholders by gathering information on system improvement needs.
  • To identify application errors, relate with the developers for improvement and follow up to ensure completion of fixes.
  • To keep record of configuration changes, necessary system updates and version control management
  • To document application processes, user management and monitor system performance
  • To troubleshot application issues and proactively take measures to address issues.
  • To advise the necessary team on the implementation of system security standards
  • To monitor and support other alternative delivery channels
  • To work with the other team members in carrying out routine activities such as EOD/EOM and patch updates
  • Provide application supports to the end-users


  • Possession of a bachelor’s degree in Computer science or any other equivalent courses
  • Minimum of 5years work experience as an Information technology support in a financial organization.
  • Possession of any IT related professional certification like ITIL is an added advantage
  • Knowledge of programming language and interpretation of programming scripts


  • Professionalism and integrity
  • Strong technical skill
  • Result Oriented and coordination
  • Critical thinking, flexibility, self-confidence and creativity
  • Presentation skills
  • Analytical and problem-solving skill
  • Accuracy and ability to identify cases for improvement
  • Ability to work under work environment pressure
  • Ability to work professionally with other team members and contribute greatly to the growth of the team and the organisation
  • Deadline oriented. Dependability, requiring minimum supervision
  • Ability to carry out multiple tasks under tensed environment and provide good results
  • Ability to share knowledge with other team members
  • High level of energy and commitment
  • Knowledge of simple programming language
  • Excellent communication skills: written and oral
  • Fluency in English Language


  • Possession of a bachelor’s degree in Computer science and other related courses
  • A compulsory experienced knowledge in the management and support of flexcube application
  • Compulsory knowledge of enterprise solution
  • Compulsory knowledge of oracle application and basic programming skills

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