Fleet Officer

• Coordinate the daily availability and deployment of riders, drivers, and vehicles based on operational requirements.  
• Source, onboard, verify, and maintain relationships with reliable third-party delivery and fleet partners. 
• Work closely with the Order Management team to assign suitable delivery partners based on location, capacity, availability, and delivery requirements. 
• Monitor fleet utilization, trip progress, partner performance, and delivery completion, escalating operational issues promptly.  Coordinate the inspection, servicing, maintenance, and repair of company-assigned vehicles or equipment where applicable.  
• Investigate and report accidents, breakdowns, misconduct, service failures, and other fleet-related incidents. 
• Reconcile completed trips and supporting records to facilitate accurate and timely payment to delivery partners. 
• Prepare and submit daily, weekly, and monthly reports on fleet availability, utilization, performance, incidents, and outstanding issues. 
• Analyze fleet data, identify operational gaps, and recommend improvements to enhance availability, cost efficiency, and service delivery. 
• Maintain accurate and up-to-date records of riders, drivers, vehicles, licenses, insurance, permits, and other required documentation. 
• Confirm that assigned vehicles and delivery partners meet the company’s safety, service, and compliance requirements.  

Requirements:

• A BA/BSc, HND, or equivalent qualification in Logistics, Transport Management, Supply Chain Management, Business Administration, or a related field.  At least two years of relevant experience in fleet coordination, transport operations, dispatch, logistics, or a related role. 
• Good understanding of third-party fleet management and asset-light logistics operations. 
• Experience sourcing, onboarding, and managing riders, drivers, vehicle owners, or transport vendors. 
• Knowledge of vehicle documentation, road safety requirements, maintenance processes, and regulatory compliance. 
• Strong coordination, negotiation, problem-solving, and relationship-management skills. 
• Ability to manage multiple delivery partners and respond promptly to operational issues. 
• Strong attention to detail and the ability to maintain accurate fleet and trip records. 
• Excellent written and verbal communication skills. 
• Proficiency in Microsoft Office, particularly Excel, and relevant fleet or logistics platforms. 
• Ability to analyze operational data, prepare reports, and recommend practical improvements. 
• Willingness to work flexible hours based on operational requirements. 
• A reliable, accountable, and results-driven approach to work.