Field Support Officer

Responsibilities:

• Deploy, install, and configure POS terminals at merchant locations.
• Provide prompt on-site technical support and resolve terminal-related issues.
• Conduct routine visits to merchants to ensure optimal device performance.
• Troubleshoot basic hardware, software, and network-related issues.
• Replace faulty terminals and manage terminal inventory within the assigned territory.
• Train merchants on the proper use of POS terminals and transaction processes.
• Ensure compliance with company operational standards and policies.
• Monitor transaction performance and escalate unresolved issues appropriately.
• Prepare and submit daily and weekly field activity reports.
• Support merchant onboarding and documentation where required.
• Maintain positive relationships with merchants and agents within the assigned territory.

Requirements:

• Minimum of OND, HND, or B.Sc. in any relevant field.
• 1–2 years of experience in field operations, technical support, POS support, or a related role is preferred.
• Basic understanding of POS systems and electronic payment solutions.
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage an assigned territory effectively.
• Willingness to travel within the assigned territory as required.

Benefits:

• Transportation allowance
• HMO
• Pension

Location: Abuja, Nigeria

Remuneration: NGN 75,000 Monthly