Field Support Engineer

Job Summary

Perform preventive maintenance tasks on customer premises, including among others Coaxial and Optical Fiber cables, disconnection of idle drops, report sagging cables, and damaged network devices including Lockboxes/passive and active devices.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Track and repair signal outages on Gpon including signal leakages on the network in coordination with Engineering, Maintenance, and NOC teams
  • Ensure sites are attended to within SLA.
  • Update dispatch with accurate information pertaining to sites and customer feedback
  • Ensure quality is attained with reference to industry standards.
  • Handle CPES and ensure they are well packaged with all accessories intact in cases of recovery
  • Maintain integrity including management of customer premises, company Image, and phone etiquette.
  • Share feedback on issues pertaining to the network and customer experience.
  • Share relevant information with relevant teams including addresses, gaps, and network issues
  • Respond to customer inquiries about products, work operations, etc. during field contacts.
  • Produce and maintain all records related to the assigned tasks
  • Ensure work tools are well maintained including laptops, Compression tools, motorbikes, etc

Qualifications, Skills & Competencies:

  • First degree in a relevant field of study.
  • Minimum of 5 years experience in the design and construction of Fiber Optic Networks, including 2 years of experience at various levels of project management.
  • A comparable amount of training, education, and experience may be substituted in lieu of some of the minimum qualification
  • Good knowledge of GPON protocol (ITU-T G.98x standards) and/or a strong experience of GPON equipment configuration (OLT & ONT) is mandatory
  • Considerable knowledge of design and construction practice on GPON fiber-optic networks
  • Good knowledge of equipment and technologies like
  • Ethernet access networks (VLAN bridging, cross-connect)
  • Ethernet QoS (policing, shaping, IEEE 802.1p, 802.1q, 802.1ad)
  • Measurement equipment's (protocol emulators, traffic generators, protocol analyzers)
  • Ability to operate an OTDR to troubleshoot and test fiber optic cable.
  • Ability to troubleshoot large GPON network with minimal supervision.
  • Thorough and complete knowledge of rules, regulations, policies, and procedures applicable to the electric and communication industry, and the ability to apply them in day-to-day engineering situations
  • Considerable knowledge of local and state permitting agencies codes and regulations
  • Considerable knowledge of other office software, such as Microsoft Word, Excel, and Access.
  • Ability to write technical specifications
  • Extensive knowledge of the creation of fiber optic paths and calculation of loss budgets.
  • Considerable ability to establish effective working relationships with internal and external customers.
  • Ability to plan the work of technical personnel engaged in surveying.

Demands of the Job:

  • Possibilities of working at odd hours should be expected

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