Field Services Engineer

Job Title: Service Engineer

Department: Field Operations Team (FOT)

Location: Kogi, Nigeria (Field-Based)

Reports To: Remote Operations Centre (ROC) – Operational Oversight

Job Purpose

To act as the senior technical authority for field operations in Nigeria, providing expert-level fault resolution, commissioning oversight, and strategic leadership to Site Technicians. This role ensures the reliability, performance, and rapid recovery of mini-grid assets across the operational portfolio.

Key Responsibilities

Technical Leadership & Fault Resolution

• Serve as the primary engineering point of contact for complex fault diagnosis, resolution, and commissioning activities across all mini-grid sites.
• Triage and respond to escalated tickets for medium-severity incidents, and lead the technical response for critical/major faults in strict adherence to defined Service Level Agreements (SLAs).
• Within 24 hours of fault detection, verify warranty eligibility via Odoo asset records; coordinate pre-expiry inspections and drive warranty claims to timely completion.

Operational Excellence & Process Control

• Review and approve technical specifications for spare parts prior to procurement, ensuring quality and compatibility.
• Lead Root Cause Analysis (RCA) for recurring faults, delivering actionable reports within 72 hours to prevent future occurrences.
• Oversee the technical performance and daily activities of Site Technicians, ensuring adherence to safety protocols and best practices.

Customer & Stakeholder Engagement

• Provide on-site technical support during customer onboarding and act as a senior mediator for complex dispute resolution.
• Assume full ownership of field operations during the interim transition period (Months 1–6), ensuring seamless service continuity.

Qualifications & Experience

• Education: Bachelor’s degree or Higher National Diploma (HND) in Electrical Engineering, Renewable Energy, or a closely related discipline.
• Experience: Minimum of 3 years of hands-on field experience in Solar PV, mini-grid systems, or power distribution Operations & Maintenance (O&M).

Skills & Competencies

• Technical Proficiency: Advanced diagnostic and fault-resolution skills across inverters, Battery Energy Storage Systems (BESS), and Medium/Low Voltage (MV/LV) equipment.
• Operational Agility: Ability to work independently in remote and challenging field conditions, demonstrating strong problem-solving under pressure.
• Communication: Professional and calm demeanor during high-stakes phone-based escalations; adept at translating complex technical issues for non-technical stakeholders.
• Leadership: Proven capability to supervise, mentor, and coordinate field teams to deliver high-quality service outcomes.

Key Working Relationships

• Remote Operations Centre (ROC): Daily operational coordination and incident reporting.
• Site Technicians: Direct supervision, task delegation, and technical mentorship.
• Engineering/Design Team: Collaboration on Root Cause Analysis and system improvements.
• Country Manager: Escalation of outages exceeding 4 hours and strategic operational updates.

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