Field Customer Officer

Responsibilities:

• Identify and engage prospective customers through field visits, referrals, and networking.
• Promote the company's products and services to individuals, businesses, and corporate clients.
• Generate qualified leads and convert prospects into customers.
• Meet or exceed daily, weekly, and monthly customer acquisition and sales targets.
• Conduct product demonstrations and explain product features and benefits to customers.
• Build and maintain strong relationships with new and existing customers.
• Conduct regular follow-up visits to ensure customer satisfaction and retention.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain accurate customer records and update the company's CRM or sales database.
• Execute field marketing campaigns, roadshows, and promotional activities.
• Distribute marketing materials such as flyers, brochures, and promotional items.
• Represent the company professionally at exhibitions, trade fairs, and community events.
• Increase brand awareness within assigned territories.
• Conduct market surveys and gather information on customer preferences, competitor activities, and industry trends.
• Identify new business opportunities within assigned locations.
• Provide regular feedback to management on market conditions and customer needs.
• Recommend strategies to improve product penetration and customer engagement.
• Prepare daily, weekly, and monthly field activity and sales reports.
• Maintain accurate records of customer visits, leads, and sales performance.
• Track sales pipelines and follow up on outstanding opportunities.
• Ensure compliance with company policies and ethical sales practices.

Requirements:

• OND, HND, or Bachelor's Degree in Marketing, Business Administration, or a related field.
• Proven years of experience in field sales, marketing, customer service, or business development.
• Excellent communication, negotiation, and relationship-building skills.
• Strong persuasion and customer engagement abilities.
• Ability to work independently and achieve performance targets.
• Basic computer literacy, including Microsoft Office Suite.
• Familiarity with CRM software is an added advantage.
• Valid driver's license and ability to ride a motorcycle or drive (where applicable) are added advantages.