Experiential Account Manager

Responsibilities:

• Serve as the primary client services point of contact for assigned accounts, ensuring strong communication, trust, and long-term client relationships.
• Manage client briefs, expectations, feedback, and approvals throughout the lifecycle of experiential projects.
• Interpret client objectives and translate briefs into actionable experiential concepts and execution strategies.
• Coordinate internal creative, production, and operations teams to deliver seamless experiential campaigns.
• Oversee end-to-end execution of brand activations, events, and live consumer experiences.
• Manage project timelines, scopes, deliverables, and approvals to ensure consistent and timely delivery.
• Ensure all experiential outputs align with client brand guidelines, campaign objectives, and agreed service standards.
• Monitor campaign performance and prepare detailed post-activation reports, insights, and recommendations.
• Proactively identify opportunities for account growth, upselling, and repeat engagements.
• Address client concerns professionally and ensure timely resolution in line with Quorum Africa’s client service standards.

Requirements:

• Minimum of 4 years active experience in an experiential account management role (client services).
• At least 2 years’ proven experience in a leadership or supervisory role within an agency or experiential environment.
• Bachelor’s degree (BSc) in any related field.
• Strong client management, presentation, and stakeholder engagement skills.
• Proven ability to manage multiple projects, timelines, and budgets in a fast-paced agency environment.
• Excellent communication, problem-solving, and team leadership capabilities.
• High attention to detail with a strong sense of accountability and ownership.

Location: Lekki Phase 1, Lagos

Work Hours: 9:00 am – 5:00 pm (Onsite)

Remuneration: NGN 500,000 Monthly