Tomati.App

Expansion Manager

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Job summary

We are looking to hire an Expansion Manager (Operations). You will set up operations fast, build supply, and drive performance across new territories. This is a high-ownership role with significant field execution.

Min Qualification: Degree Experience Level: Mid level Experience Length: 3 years

Job descriptions & requirements

Responsibilities:
  • Own and execute end-to-end operational launch plans for new cities, from market assessment to go-live
  • Build and implement strategies to acquire and onboard an initial courier fleet in new territories
  • Establish foundational operations setup in new cities (hubs, SOPs, baseline processes, local support)
  • Spend significant time on the ground during launches, solving problems as they arise
  • Work cross-functionally with internal teams to ensure coordinated market entry
  • Track performance and deliver structured reports on launch progress and outcomes

Requirements:
  • 3+ years experience in operations, expansion, field execution, or marketplace/logistics operations
  • Strong process-building ability in ambiguous, fast-moving environments
  • Proven ownership mindset and ability to execute without heavy supervision
  • Strong communication and stakeholder management skills
  • Comfort using metrics to drive decisions
  • Willingness to travel frequently across Nigeria (~70%)


What success looks like:

  • New city launches go live smoothly and hit performance targets quickly
  • Courier supply and operational infrastructure are built quickly and sustainably
  • Store teams are supported, trained, and operating consistently
  • Operational issues are resolved quickly with clear escalation paths

Role details:
  • Employment type: Full-time
  • Compensation: Competitive
  • Start date: Within 2 weeks
  • Reporting line: Head of Operations
  • Field-based in Nigeria with high on-ground execution expectations.







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