Executive Assistant

Responsibilities:

Executive Support:

• Manage the CEO’s calendar, meetings, correspondence, and appointments.
• Prepare executive reports, presentations, briefs, and other official documents.
• Coordinate executive projects and follow up on action points across departments.
• Support communication and collaboration between the CEO’s office and internal and external stakeholders.

Customer Experience & Relationship Management:

• Serve as a first point of contact for customers across physical and digital channels.
• Respond to customer inquiries and provide accurate information on the bank’s products and services.
• Support account opening, account updates, customer documentation, and KYC compliance.
• Monitor customer complaints, coordinate resolution, and ensure timely follow-up.
• Gather customer feedback and recommend improvements to service delivery.

Marketing & Brand Support:

• Support digital marketing campaigns and promotional activities.
• Assist in promoting the bank’s products and services.
• Contribute to customer engagement, retention, and positive brand perception.

Operations Support & Development:

• Work closely with the Head of Operations to gain practical knowledge of banking operations and compliance processes.
• Support operational documentation checks, monitoring, and back-office coordination when assigned.
• Identify and report operational gaps, risks, and opportunities for improvement.
• Provide designated backup support for routine operational activities when required and authorized.

Requirements:

• Bachelor’s Degree or HND in Business Administration, Social Sciences, or a related field.
• 2–3 years’ relevant experience in executive assistance, administration, customer service, or a related role.
• Excellent written and verbal communication skills.
• Strong organizational, time-management, and multitasking abilities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong analytical, problem-solving, and interpersonal skills.
• High levels of professionalism, discretion, integrity, and attention to detail.
• A customer-centric mindset and the ability to work independently with minimal supervision.