Executive Assistant

Responsibilities:

• Serve as the CEO's primary external communication point, handling calls, WhatsApp messages, and email professionally and promptly.
• Respond with empathy, clarity, and professionalism across all communication channels.
• Manage customer inquiries from referrals or existing client contacts.
• Handle urgent visa applications, including document collection, submission, and client updates.
• Process time-sensitive flight ticket requests, providing options and coordinating with the operations team.
• Maintain central oversight of all visa and travel operations via real-time dashboards
• Monitor messages during evenings, weekends, and holidays according to a structured schedule.
• Step in to address urgent client or operational issues when team members are unavailable.
• Filter and prioritize CEO messages and requests.
• Maintain structured reminders, follow-up lists, and communication notes.
• Uphold strict confidentiality and discretion at all times.
• Other responsibilities as assigned by management.

Requirements:

• Bachelor's degree in Business Administration, Management, Hospitality, Travel & Tourism, Communications, Public Relations, or related field.
• Relevant certifications as an Executive Assistance or Travel Operations is an advantage.
• Minimum of 3–5 years as an Executive Assistant or in a similar role supporting senior management.
• Experience in the travel, hospitality, or service industry is an advantage.
• Proven track record in handling client communications, travel coordination, team oversight, and administrative operations is highly desirable.
• Excellent written and verbal communication (emails, WhatsApp, calls).
• Ability to communicate professionally, empathetically, and clearly with clients.
• Strong internal communication to relay information between the CEO and team.
• Basic understanding of visa application processes.
• Familiarity with flight ticketing, fare options, and booking timelines.
• Awareness of urgent and same-day travel execution requirements.
• Understanding how internal workflows impact client experience.
• Awareness of confidentiality, data protection, and professional discretion.
• Practical understanding of managing executive correspondence and high-volume client communication across email, WhatsApp, and phone.
• Ability to prioritize, filter, and escalate communications appropriately while maintaining professionalism and empathy.
• Ability to track multiple client cases simultaneously using structured systems.
• Working understanding of task follow-ups, internal coordination, and deadline management across teams.
• Functional knowledge of Excel or Google Sheets for maintaining live trackers, dashboards, and accurate records.
• Ability to update and manage operational data in real time without supervision.
• Hands-on knowledge of visa processing workflows, documentation requirements, and urgent application handling.
• Familiarity with flight ticket booking processes, fare options, and coordination with booking platforms or vendors.
• Ability to track multiple client cases simultaneously using structured systems.
• Working understanding of task follow-ups, internal coordination, and deadline management across teams.
• Ability to track multiple client cases simultaneously using structured systems.
• Working understanding of task follow-ups, internal coordination, and deadline management across teams.
• Clear understanding of confidentiality, discretion, and ethical handling of executive, client, and financial information.

Remuneration: NGN 300,000

Location: Ikeja, Lagos.

Work Hours: 8 am - 6 pm, Monday - Friday