Event Sales Manager

Company Description

Glocient Hospitality is a leading hospitality management company committed to delivering exceptional guest experiences across premium resort and leisure destinations. We currently manage the iconic Ikogosi Warm Springs Resort and Conference Center—a unique natural wonder and hospitality destination in Nigeria’s tourism landscape. At Glocient, we value excellence, innovation, and a passion for people.

Job Description

The Event Sales Manager will be responsible for maximizing room and catering revenue through increased bookings across Leisure and Corporate business segments. They will handle customer inquiries within predefined parameters and communicate booking information to the various hotel service departments. They will actively upsell each business opportunity to maximize revenue for the property. They will align the customer profile with the appropriate product. They will also achieve personal and team related revenue goals

Key Responsibilities

• Create awareness with regards to the hotels meeting and banqueting facilities
• Implement brand standards in all sales processes
• Shift market share from the competition with specific focus on group segme
• Understands the overall market – competitors’ strengths and weaknesses, economic trends,
• supply and demand etc. and knows how to sell against them
• Closes the best business opportunity based on specific property needs
• Uses negotiating skills and creative selling abilities to close on business proposals
• Builds and strengthen relationships with existing and new customers to enable future bookings
• Effectively manages and develops relationships with key internal and external stakeholders.
• Perform day to day sales activity including lead generation, account management, face to face
• meetings, contracting & rate negotiation (under the DOSM’ direction), site inspections,
• attendance at trade shows, client entertainment and national/international sales trips.
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings,presentations, show rounds and promotional activities.
• Produce required reports of completed sales activity including details of virtual client appointments,
• Transfers accurate, complete and timely information to operating departments at the property.
• Effectively resolves guest issues that arise because of the sales process; brings issues to the
• attention of property leadership team as appropriate.
• Participate in guest satisfaction review sessions to identify areas of improvement; takes ownership of results and shares recommendations to address guest service issues.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or related field
• A minimum of three years of sales experience with a reputed international hotel chain
• Experience in handling top producing accounts and Group and catering business opportunities
• Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure.
• Possesses excellent telephone sales skills
• Strong customer development and relationship management skills
• Knowledge of Leisure and Group business
• Knowledge of contractual agreements and legal implications
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills and effective decision making and conflict management skills
• Strong organization skills, Good negotiation skills
• Ability to develop and maintain relationships (e.g. associates, customers, vendors)
• Strong customer and associate relation skills
• Ability to use standard software applications and hotel management systems.

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