Operations Supervisor

Responsibilities:

• Supervise and coordinate all on-site staff during daily event operations.
• Monitor staff attendance, discipline, performance, and task execution.
• Oversee customer payments, sales handling, and end-of-day reconciliation.
• Prepare daily operational and sales reports accurately.
• Resolve customer complaints and operational issues promptly and professionally.
• Make quick operational decisions and handle challenges independently.
• Ensure proper monitoring and security of company assets, equipment, and inventory.
• Conduct daily stock and asset checks before closing.
• Maintain smooth operations and ensure excellent customer experience throughout the event.
• Interact professionally with parents, visitors, vendors, and mall management when required.
• Represent the company on-site with professionalism, authority, and accountability.

Requirements:

• Proven experience supervising teams in events, retail, hospitality, activations, or mall operations.
• Strong leadership and organizational skills.
• Excellent communication and customer service skills.
• Ability to work under pressure and solve problems quickly.
• Trustworthy, detail-oriented, and highly responsible.
• Well-presented, confident, and professional in appearance and conduct.
• Comfortable handling sales reconciliation and cash management.
• Ability to take full ownership of daily operations independently.