Estate Management Personnel
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Job summary
Estate Management Personnel is responsible for supervising and coordinating estate operations, ensuring proper maintenance of infrastructure, security, and facilities. The role involves monitoring contractors, conducting inspections, and ensuring the estate is clean, safe, and maintained to company standards for homeowners.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Responsibilities:
- Attend to residents’ complaints, requests, and inquiries promptly and professionally
- Serve as the first point of contact for all estate communication
- Track and follow up on complaints until resolution
- Coordinate with maintenance and facility teams for service delivery
- Ensure proper documentation of all issues, resolutions, and updates
- Communicate estate updates and directives to residents
- Monitor general cleanliness, service quality, and basic estate standards
- Escalate unresolved issues to management when necessary
- Support administrative duties related to estate operations
- Maintain strong customer satisfaction and professional relationships with residents
Requirements:
- 3-8years experience in Customer Service (estate/facility experience is an advantage)
- Strong communication and interpersonal skills
- Must be mature, professional, and well-organized
- Good problem-solving and conflict resolution skills
- Computer literate (MS Office, email communication)
- Ability to multitask and work under pressure
- Attention to detail and good record-keeping skills
- Added advantage: Preferably male and must be able to drive with a valid driver’s license
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