Estate and Facility Manager

Responsibilities:

Estate & Facility Operations:

• Oversee daily operations of the estate/facility.
• Ensure cleanliness and proper environmental management.
• Monitor functionality of utilities, including electricity, water supply, sewage systems, HVAC, elevators, generators, and firefighting systems.
• Ensure proper landscaping and maintenance of common areas.

Maintenance Management:

• Develop and implement preventive and corrective maintenance schedules.
• Supervise repairs and maintenance works.
• Maintain records of maintenance activities and equipment performance.
• Ensure timely response to facility breakdowns and emergencies.

Security & Safety Management:

• Coordinate estate security operations.
• Ensure compliance with health, safety, and environmental standards.
• Monitor access control systems and emergency response procedures.
• Conduct routine safety inspections and risk assessments.

Vendor & Contract Management:

• Supervise contractors, artisans, and service providers.
• Evaluate contractor performance and service delivery.
• Assist in the procurement of facility-related materials and services.
• Ensure value-for-money in all outsourced services.

Financial & Administrative Duties:

• Prepare operational and maintenance budgets.
• Monitor facility expenditures and cost control.
• Prepare periodic operational reports.
• Support service charge administration and collection where applicable.

Tenant/Resident Relations;

• Handle complaints, enquiries, and dispute resolution professionally.
• Ensure effective communication with residents, tenants, or users.
• Promote good community relations within the estate.

Requirements:

• Bachelor’s degree or HND in: Estate Management, Facility Management, and an added Higher Degree will be an Advantage
• Possession of relevant professional certifications will be an added advantage, including:  Nigerian Institution of Estate Surveyors and Valuers (NIESV), International Facility Management Association (IFMA), Royal Institution of Chartered Surveyors (RICS)
• Minimum of 4 years relevant experience in estate or facility management.
• Experience managing residential estates, commercial properties, mixed-use developments, or institutional facilities.
• Strong knowledge of maintenance systems and facility operations.
• Leadership and supervisory skills.
• Strong communication and interpersonal skills.
• Problem-solving and conflict-resolution ability.
• Budgeting and financial management skills.
• Knowledge of facility management software/tools.
• Good understanding of Nigerian health and safety regulations.
• Ability to work under pressure and manage emergencies.

Deliverables:

• Monthly facility management reports.
• Preventive maintenance schedules and reports.
• Incident and safety reports.
• Budget and expenditure reports.
• Vendor performance evaluations.
• Asset and inventory management records.

Performance Indicators (KPIs): 

• Facility uptime and maintenance efficiency.
• Resident/tenant satisfaction levels.
• Response time to complaints and emergencies.
• Cost management and budget adherence.
• Cleanliness, safety, and security standards.
• Contractor/service provider performance.

Application Requirements:

• Cover letter indicating the location applying for (Abuja or Lagos)
• Detailed Curriculum Vitae (CV).
• Copies of credentials and certifications.
• Evidence of previous similar assignments/projects.
• References from previous employers or clients.