Employee Shared Service Manager

Responsibilities:

• Lead and manage the Employee Shared Services/HR Operations team.
• Oversee day-to-day HR administrative services and ensure timely resolution of employee requests.
• Manage employee lifecycle processes, including onboarding, transfers, promotions, confirmations, and exits.
• Ensure accurate maintenance of employee records and HR documentation.
• Oversee HRIS data management and ensure employee information is accurate and up to date.
• Coordinate payroll inputs, attendance, leave, benefits, and other employee-related processes.
• Develop and maintain HR service procedures, workflows, and service-level standards.
• Monitor and resolve employee inquiries relating to HR policies, benefits, payroll, leave, and employment documentation.
• Establish service-level agreements (SLAs) and monitor the team's performance against agreed standards.
• Analyze HR service data and prepare regular reports for management.
• Identify opportunities to automate, streamline, and improve HR processes.
• Ensure compliance with company policies, employment regulations, and data protection requirements.
• Maintain confidentiality and security of employee information.
• Collaborate with HR Business Partners, Payroll, Finance, IT, and other departments to resolve employee issues.
• Support HR audits and ensure proper documentation and record keeping.
• Develop, coach, and evaluate members of the Employee Shared Services team.
• Lead employee service improvement initiatives and promote a positive employee experience.
• Perform other HR operations duties as assigned by management.

Requirements:

• Bachelor's Degree in Human Resources, Business Administration, Industrial Relations, Management, or a related field.
• Proven years of experience in HR operations, HR shared services, HR administration, or a related function, with at least 2–3 years in a managerial role.
• Strong knowledge of employee lifecycle management and HR administration.
• Experience managing HRIS platforms and employee data.
• Good understanding of payroll, benefits, leave, attendance, and employee records management.
• Strong knowledge of HR policies, procedures, and employment compliance.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical, problem-solving, and process improvement abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience establishing and monitoring HR service-level standards and KPIs.
• High level of confidentiality, integrity, and professionalism.
• CIPM, SHRM