Educational Counsellor

Responsibilities:

Education Placement & Applications:

• Advise prospective students on suitable study-abroad options, institutions, courses, requirements, and timelines.
• Submit student applications to partner institutions through approved aggregator platforms and directly to institutions, in line with institutional guidelines.
• Monitor application progress and maintain clear, consistent communication with institutions, aggregators, and students throughout the application process.
• Notify students promptly of admission decisions and guide them through offer acceptance procedures.
• Support/guide students through tuition deposit payments, payment instructions, confirmations, and required follow-up steps.
• Maintain primary responsibility for communication with all parties involved in the education placement process, including throughout the visa application stage, until formal handover where required.
• Ensure accuracy, completeness, and timely submission of all required documentation.

Sales, Conversion & Client Management Responsibilities:

• Manage prospects from first contact through enrollment readiness and internal handover.
• Communicate Ehis Travels’ offerings clearly, professionally, and persuasively in a manner that supports conversion.
• Ensure proper documentation and structured handover of converted students to internal teams to enable smooth processing and commission realization.
• Provide continuous after-sales support to enrolled students throughout the education placement journey.

Training, Partnerships & Professional Development:

• Attend webinars, trainings, workshops, and briefings organized by partner institutions, aggregator platforms, and other education stakeholders subject to prior authorization where necessary.
• Stay updated on changes to admission requirements, processes, timelines, and institutional policies.
•  Apply acquired knowledge to improve client guidance, internal workflows, and conversion outcomes.

Process Documentation & SOP Development:

• Document processes, requirements, updates, outcomes, and interactions related to education placement and admissions.
• Capture lessons learned and operational insights to support the development and continuous improvement of Standard Operating Procedures (SOPs).
• Contribute to internal reviews aimed at improving workflows, service delivery, client acquisition, and conversion efficiency.

Content Creation & Brand Support:

•  Actively participate in the creation of educational and edutainment-style content (videos, short clips, and informational materials) to attract prospective students and clients.
• Appear in videos and content where required, representing the company professionally across platforms.
• Support marketing and outreach initiatives across all company services and offerings, as assigned.

General & Cross-Functional Duties:

• Support other operational areas when required in line with business needs.
• Be available to work on Saturdays and outside regular hours when operationally required.
• Attend mandatory staff trainings and meetings, including the last Saturday of every month.
• Uphold the company’s values, reputation, confidentiality standards, and professional conduct at all times.

Professional Conduct & Expectations:

• Maintain strict confidentiality of company and client information.
• Represent Ehis Travels professionally in all communications and engagements.
• Avoid conflicts of interest, misrepresentation, or unauthorized engagements.
• Demonstrate initiative, accountability, adaptability, teamwork, and a results-oriented mindset.

Requirements:

• A minimum of a b.sc in a related field.
• A minimum of 3 years of proven experience.