E-Commerce Sales Associate

Responsibilities:

Digital Sales & Customer Engagement

• Respond to customer enquiries via website, WhatsApp, and social media DMs.
  
• Qualify leads, recommend suitable products, and follow up on quotations.
  
• Close sales, guide customers through payment, and schedule in-store visits or demos when required

Shopify Store & Content Management

• Upload and update products on Shopify, ensuring accurate titles, descriptions, and specifications.
  
• Manage product images, videos, and assign items to correct categories/collections.
  
• Optimise SEO fields on product pages (titles, meta descriptions, URLs).
  
• Create and manage landing pages for campaigns to support Marketing & Growth initiatives

CRM, Inventory & Pricing Coordination

• Create and update leads/deals in Zoho CRM, moving them through approved pipeline stages.
  Sync product availability and pricing from Zoho systems to the online store.
  
• Remove or hide out-of-stock items and flag pricing discrepancies to management.
  
• Ensure accurate data entry for products, amounts, and customer info.

Order Fulfilment & Shipping Operations

• Confirm payments for digital transactions and coordinate store pickup or delivery.
  
• Set up and maintain shipping zones, rates, product weights, and package sizes.
• Test checkout processes regularly to ensure accurate shipping calculations.
• Track fulfilment status, ensure details are recorded in CRM, and escalate delays

Performance Tracking & Store Audits

• Conduct regular store audits for broken links, missing images, or incorrect pricing.
  
• Ensure Meta Pixel and Google tracking codes are properly verified for key events (e.g., Purchase, Add to cart).
  
• Provide daily/weekly sales updates and flag stock or delivery issues affecting conversion.

Requirements:

• Sales & Service: Sales-driven mindset with professional customer handling.
  
• Operational Excellence: Highly organised, process-driven, and detail-oriented.
  
• Adaptability: Able to manage multiple conversations simultaneously while maintaining store quality.
  
• Tech-Savviness: Quick learner able to work with multiple systems (Sales, Ops, Marketing).
• Discipline: Strong follow-up discipline and quality-control mindset.