Operations and Administration Manager

Responsibilities:

E-commerce Operations:

• Oversee the day-to-day operations of the company's e-commerce website.
• Ensure products, pricing, inventory, and product information are accurately maintained.
• Monitor customer orders, payment processing, order fulfilment, and delivery processes.
• Ensure a smooth and efficient customer journey from order placement to delivery.
• Coordinate with relevant teams to resolve customer enquiries, complaints, and operational issues.
• Monitor website performance and identify opportunities to improve sales and customer experience.

International Logistics & Order Fulfilment:

• Coordinate international shipping, logistics, and order fulfilment activities.
• Liaise with shipping companies, freight forwarders, suppliers, and relevant logistics partners.
• Track shipments and ensure timely delivery of orders.
• Monitor shipping costs, delivery timelines, and logistics efficiency.
• Manage shipping documentation and ensure accurate records are maintained.
• Resolve shipment delays, customs-related issues, and other logistics challenges.

Business Operations & Administration:

• Oversee the general administrative and operational functions of the business.
• Ensure the smooth day-to-day running of business activities.
• Coordinate internal workflows, schedules, records, and operational documentation.
• Monitor outstanding tasks and ensure timely execution of business priorities.
• Support management with operational planning, reporting, and business coordination.
• Maintain organised records and ensure effective communication across business functions.

Systems, Processes & Operational Improvement:

• Assess existing business processes and identify areas for improvement.
• Develop and implement efficient systems, procedures, and workflows.
• Simplify and streamline operational and administrative processes.
• Establish standard operating procedures (SOPs) to improve consistency and accountability.
• Identify opportunities to automate repetitive tasks and improve productivity.
• Implement systems that support business growth, scalability, and operational efficiency.

Reporting & Performance Management:

• Monitor operational performance and identify areas requiring improvement.
• Prepare regular reports on order fulfilment, logistics, administrative activities, and operational efficiency.
• Maintain accurate operational records and documentation.
• Provide management with updates on operational challenges, progress, and improvement initiatives.

Requirements:

• HND in Business Administration, Operations Management, Logistics, Supply Chain Management, or a related field.
• Minimum of 3–5 years of relevant experience in operations, administration, e-commerce, or logistics management.
• Previous experience managing or overseeing e-commerce operations is highly desirable
• Experience coordinating international shipping, logistics, and order fulfilment.
• Strong understanding of business operations, administrative management, and workflow coordination.
• Demonstrated ability to establish systems, develop processes, and improve operational efficiency.
• Excellent organisational, analytical, and problem-solving skills.
• Strong communication, coordination, and stakeholder management abilities.
• Proficiency in Microsoft Office and relevant business, e-commerce, or operational management tools.
• Ability to work independently, take initiative, and manage multiple priorities.
• Must be proactive, detail-oriented, resourceful, and comfortable working in a growing business environment.