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Dynamics CRM Technical Consultant

Job Summary

The Dynamics Sales\Marketing\Customer service Technical Consultant will be responsible for the development and maintenance of the client’s Dynamics Sales\Marketing\Customer service Platform and the ideal candidate will have sound knowledge in Dynamics Sales\Marketing\Customer service entities, workflows, configurations, customization development, integration development, reporting, dashboards, web resources, Sales\Marketing\Customer service solution file management, security model and UI development. Additional areas of responsibility are support service management.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

The candidate must be detail-oriented and can manage and prioritize multiple demands from a large user base. The candidate should have deep knowledge of Dynamics 365 Sales\Marketing\Customer service in all technical and functional areas and strong BI skills.


RESPONSIBILITIES 
• Architecting the MS Dynamics Sales\Marketing\Customer service system, related customization's, and reports to model the client’s organizational process

• Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for clients.

• Advising clients on best practices for Sales\Marketing\Customer service, development, or integration processes

• Balance business users’ requests and requirements with technical constraints

• Writing technical specifications for planned work

• Mocking up specifications for projects, and facilitating the completion, testing and deployment.

• Installing and maintaining versions of 3rd party products integration.

• Building and configuring Sales\Marketing\Customer service forms, views, dashboards, and workflows

• Developing Power Bi reports and Fetch XML Working closely with BI project teams or other resources for completion of projects related to the MS Dynamics Sales\Marketing\Customer service system

• Working with Team to resolve technical issues with servers, ETL packages, SQL, Power BI and other related technologies 

• Maintain code repository, VSTS backlog and source control

• Effectively utilize SDK and 3rd party tools such as XRM Toolbox for the administration of MS Dynamics Sales\Marketing\Customer service system

• Regularly communicating with the Project Manager and clients on the status of issues and projects

• Coordinate with Project Manager to ensure the overall solution is positioned and implemented in line with the project architecture and roadmap

• Estimating the completion of tasks and managing resource time

• Ensuring consistent release management, change management and project approval processes

• Support of the application including fixing application issues


Required Qualifications, Experience & Skills


• Strong written communications especially related to articulating technical specifications

• 2 years’ experience with Microsoft Dynamics 365 Sales\Marketing\Customer service

• Experience in customization's, JavaScript, C#, .NET, HTML, SQL Server, Azure including plugins, scripting and form creation

• Experience with Sales\Marketing\Customer service API, REST/ODATA and SOAP endpoints

• Strong understanding of and ability to configure security groups, roles, and teams

• Comfortable using Visual Studio, TFS/VSTS, source control, Sales\Marketing\Customer service SDK


Desired Skills

• Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics Sales\Marketing\Customer service solutions including SharePoint and OneDrive

• Familiarity with Data Export Service and Azure SQL

• SSIS or other ETL technologies

• Experience working with consulting services industry or Salesforce automation/project service automation solutions

• Microsoft Certification

• Project Management Skills


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