Direct Sales Agent

Responsibilities:

• Account opening and customer acquisition.
• Agency banking and POS operations, including cash deposits and withdrawals, transfers, bill payments and airtime, going around to serve customers.
• Mobilizing savings, including esusu (daily contribution) savings.
• Enrolling customers on digital banking channels such as USSD and the mobile app.
• Educating customers on how to use our products and digital channels safely, including fraud awareness.
• Identifying and referring prospective borrowers to the bank.
• Providing basic customer support in the field and passing complaints to the bank.
• Giving feedback on customer needs and competitor offerings in the market.

Requirements:

• Minimum qualification of SSCE/WAEC, OND and HND.
• Basic digital literacy and familiarity with smartphones and mobile applications.
• Ability to work effectively in a field-based environment.
• Must be willing to engage directly with customers and work towards assigned targets.

Key Competencies:

• Excellent communication and interpersonal skills.
• Customer service skills.
• Sales and customer acquisition ability.
• Persuasion and negotiation skills.
• Basic digital literacy.
• Target-driven and results-oriented.
• Ability to work independently and as part of a team.
• Good reporting and record-keeping skills.
• Honesty, integrity, and professionalism.
• Ability to build and maintain customer relationships.