Business Development Officer - Direct Merchant Acquisition Officer

Responsibilities:

Merchant Acquisition & Engagement:

• Identify potential merchants across retail, wholesale, hospitality, and service sectors.
• Conduct market research to target high-potential merchants in assigned territories.
• Promote and demonstrate payment solutions (POS, online payments, mobile payments, USSD solutions if applicable).
• Build long-term relationships with merchants to foster trust, retention, and loyalty.
• Onboard merchants, ensuring accurate documentation in line with CBN guidelines, KYC, and AML compliance requirements.
• Conduct field visits, presentations, and product demonstrations to drive adoption.

Transaction Growth & Revenue Generation:

• Drive activation and sustained transaction volumes for onboarded merchants.
• Collaborate with marketing and operations teams to design promotions and incentives to increase usage.
• Monitor and report on merchant performance, transaction trends, and revenue contribution.
• Meet and exceed assigned merchant acquisition and transaction targets.

Compliance & Regulatory Adherence:

• Ensure all merchant acquisition and onboarding processes comply with CBN regulations, NDPR (Nigeria Data Protection Regulation), and internal bank/fintech policies.
• Conduct due diligence on merchants, ensuring proper documentation, approvals, and risk assessment.
• Maintain records of merchant interactions, agreements, and reports for audit and regulatory purposes.

Collaboration & Cross-Functional Support:

• Work closely with operations, support, and technical teams to resolve merchant issues efficiently.
• Provide feedback from merchants to internal teams to improve product offerings and service delivery.
• Coordinate with IT and fintech teams on system integrations, onboarding processes, and troubleshooting.
• Support campaigns, product launches, and promotions in coordination with marketing teams.

Reporting & Market Analysis:

• Prepare weekly and monthly reports on merchant acquisition, activation, and transaction metrics.
• Track competitor activity and industry trends to identify new opportunities.
• Provide actionable insights to senior management for strategy development.

Requirements:

• Minimum BSc.
• 3 years of previous experience in a similar role.