Digital Sales & Support Officer

Responsibilities:

Customer Engagement & Sales:

• Respond promptly to customer inquiries across Instagram, Facebook, TikTok, LinkedIn, email, website channels, and other online platforms
• Guide customers through products/services and recommend suitable solutions based on their needs
• Convert online inquiries into confirmed sales through effective communication and follow-up
• Build strong customer relationships that encourage repeat business and referrals
• Handle objections professionally and provide accurate product/service information

Lead Generation & Follow-Up:

• Follow up consistently with interested customers and pending leads
• Maintain organized records of customer interactions, inquiries, and sales activities
• Track prospects from first contact to final conversion
• Re-engage inactive or undecided customers using strategic follow-up messages

Digital Marketing & Advertising:

• Assist in planning, running, and monitoring paid advertisements on platforms such as Facebook, Instagram, TikTok, LinkedIn, and Google
• Monitor ad performance and identify opportunities to improve engagement and conversions
• Support lead generation campaigns through social media and online marketing efforts
• Help optimize online visibility and customer reach through digital marketing initiatives

Content & Online Presence Support:

• Support daily posting and engagement across social media platforms
• Assist in creating sales-focused captions, product highlights, customer testimonials, and promotional content
• Monitor online engagement and identify potential sales opportunities from comments, messages, and interactions
• Help maintain a professional and trustworthy online brand presence

Requirements:

• Proven experience in online sales, customer service, digital marketing, or social media management
• Basic understanding of running paid ads on Facebook, Instagram, TikTok, LinkedIn, or Google platforms
• Strong written and verbal communication skills
• Excellent persuasion and relationship-building abilities
• Ability to close sales confidently and professionally
• Good understanding of social media platforms and online selling techniques
• Strong follow-up and customer engagement skills
• Ability to multitask and manage multiple conversations effectively
• Basic knowledge of CRM systems, spreadsheets, and sales tracking tools is an advantage
• Self-motivated, organized, creative, and target-driven

Benefits:

• Competitive base salary (150,000-200,000) + performance bonus (based on sales and service KPIs)
• Paid annual leave, social insurance, bonus, and internal promotion opportunities
• Supportive and collaborative work environment