Digital Concierge
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New
Job summary
This is not a remote position. My Haire Concierge is looking for a digitally savvy, commercially minded Digital Concierge to manage our digital client experience, from online enquiry to payment, booking, follow-up and repeat business. Full-time and on-site at our studio in Lekki, Lagos.
Min Qualification:
OND
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
Rotating Schedule
Applicant Location:
Nigeria
Job descriptions & requirements
Responsibilities:
Client enquiries, payments and conversion:
- Manage WhatsApp, Instagram and online client enquiries
- Respond to clients promptly and professionally
- Understand client needs and recommend appropriate services and products
- Check appointment availability before requesting payment
- Communicate approved payment instructions
- Receive and verify payment evidence
- Send verified payment and client details to the Studio Concierge for formal booking
- Drive digital enquiry-to-payment conversion
- Support online service and product sales
Client follow-up and retention:
- Follow up warm leads
- Conduct post-service and rebooking follow-ups
- Manage subscription client follow-up
- Manage digital complaints and follow-up
- Maintain accurate digital client records
Social media publishing:
- Publish approved content across social media platforms
- Maintain an active and relevant Stories presence
- Manage the content calendar
- Publish studio content, promotions, services and announcements
- Support ambassador and influencer outreach
Studio support and reporting:
- Provide temporary front-desk coverage when the Studio Concierge is unavailable
- Complete required daily reports and checklists
Requirements:
- Excellent written and verbal communication skills
- Strong customer service skills
- Strong WhatsApp and social media communication skills
- Sales and conversion ability
- Excellent follow-up discipline
- Strong attention to detail
- Confidence handling payment information
- Good computer and digital literacy
- Commercial awareness
- Strong organisational skills
- Professional communication style
- Reliable and punctual
- Strong ownership and accountability
Location: Lekki, Lagos
Remuneration: NGN 150,000 – 200,000 monthly (gross)
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