Desk/Coordinating Officer

Responsibilities:

Business Development & Relationship Management:

• Identify and develop business opportunities through cooperatives, market associations, trade unions, community groups, aggregators, clusters, and other strategic channels.
• Build and maintain strong relationships with existing and prospective partners to drive business growth.
• Develop initiatives and strategies to increase market penetration and customer acquisition.
• Create opportunities to cross-sell and promote the company’s products within existing partner networks.
• Conduct business presentations, product demonstrations, and stakeholder engagement meetings.

Sales & Marketing:

• Drive the sales of microinsurance products to achieve assigned business targets.
• Support the implementation of the company’s marketing and sales strategies.
• Work closely with the Business Development Manager to develop and execute sales strategies for specific prospects and markets.
• Handle the full sales cycle from prospecting and relationship building to negotiation and business closure.
• Generate a minimum of five (5) new business opportunities quarterly.

Customer Service & Stakeholder Engagement:

• Educate customers and partners on the company's products, services, and processes.
• Address customer enquiries and complaints promptly and professionally.
• Gather and communicate customer feedback to support service improvement and product development.
• Ensure high levels of customer satisfaction and retention

Claims Support & Reporting:

• Assist in claims investigation processes and provide timely feedback to management.
• Monitor partner activities and ensure compliance with company standards and procedures.
• Provide market intelligence on industry trends, customer needs, competitor activities, and business opportunities.
• Prepare periodic business development and performance reports.

Requirements:

• Bachelor's Degree in any discipline from a recognised institution.
• Minimum of 2–3 years' proven experience in Sales, Business Development, Marketing, Customer Relationship Management, or a related role.
• Experience in Insurance, Microinsurance, or a similar industry will be an added advantage.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Ability to work independently and manage multiple stakeholder relationships.
• Strong business development and sales skills.
• Excellent communication and interpersonal skills.
• Strong negotiation and relationship management abilities.
• Customer-focused mindset with excellent service delivery skills.
• Good problem-solving and decision-making capabilities.
• Ability to identify and capitalise on business opportunities.
• Strong presentation and persuasion skills.
• Ability to work under pressure and meet assigned targets.
• High level of integrity, professionalism, and accountability.