Deputy Manager

Responsibilities:

• Support the Manager in overseeing the daily operations of the Travel and Education teams.
  
• Supervise, mentor, and evaluate team members to ensure high performance and productivity.
  
• Monitor departmental KPIs and implement strategies to improve performance and service delivery.
  
• Ensure timely processing of travel bookings, visa applications, admissions, and other client services.
  
• Resolve escalated client complaints and ensure prompt issue resolution.
  
• Coordinate with airlines, embassies, institutions, partners, and other stakeholders to facilitate smooth operations.
  
• Review reports, monitor sales performance, and identify opportunities for business growth.
  
• Ensure compliance with company policies, regulatory requirements, and quality standards.
  
• Assist in developing and implementing operational processes, policies, and service improvements.
  
• Conduct staff coaching, performance reviews, and on-the-job training where required.
  
• Collaborate with Management on strategic initiatives, budgeting, and departmental planning.
  
• Prepare operational and performance reports for Management.
  
• Perform any other duties assigned by the Manager or Management.

Requirements:

• Bachelor's Degree in Business Administration, Management, Travel & Tourism, International Relations, or a related field.
  
• Minimum of 3 years' experience in travel, education consulting, or a related service industry, with at least 1 year in a supervisory or management role.
  
• Strong leadership, team management, and decision-making skills.
  
• Proven ability to manage multiple teams and achieve operational targets.
  
• Excellent communication, negotiation, and interpersonal skills.
  
• Strong analytical, organizational, and problem-solving abilities.
  
• Proficiency in Microsoft Office Suite and CRM systems.
  
• Knowledge of travel operations, visa processing, and international admissions is an added advantage.
  
• Ability to work under pressure and deliver results in a fast-paced environment.

Benefits:

• Competitive salary based on experience.
  
• Performance-based incentives.
  
• Career growth and leadership development opportunities.
  
• Ongoing professional training.
  
• Opportunity to contribute to the growth of a leading travel and education consulting company.