Debt Management Administrator

Responsibilities:

• Manage incoming correspondence from UK Debt Management Companies (DMCs) regarding customer accounts.
• Review and process Debt Management Plan (DMP) payment offers in line with customer affordability assessments.
• Liaise with DMCs via email and telephone to update them on account status and payment arrangements.
• Coordinate and track communications relating to customers entering debt management plans.
• Maintain accurate records of account activity, payment offers, and agreements.
• Ensure all correspondence is handled within required timelines and service standards.
• Support internal teams by providing updates on DMP accounts and repayment plans.
• Use Excel and internal systems to track cases, monitor payments, and maintain reporting accuracy.

Requirements:

• Up to 4 years’ experience in a debt management, collections, or financial services administrative role.
• Strong understanding of collections processes and customer account management.
• Excellent written and verbal communication skills.
• Ability to manage high volumes of emails and correspondence efficiently.
• Strong organizational and time management skills, with the ability to work to deadlines.
• Comfortable engaging with external partners via telephone and email.
• Strong Excel skills for tracking and reporting purposes.
• Close attention to detail
• Strong organizational ability
• Professional communication skills
• Ability to manage multiple cases simultaneously
• Problem-solving mindset
• Experience working with UK Debt Management Companies or Debt Management Plans (DMPs) is an advantage.

What We Offer

• Remuneration: NGN 300,000 – NGN 450,000 per month
• Opportunity to work within an international financial services environment
• Structured processes and professional development opportunities
• Collaborative team environment