Customer Support Officer

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, social media, and in-person interactions.
• Provide accurate information about the organization’s products, services, programs, and events.
• Address customer concerns, complaints, and feedback in a courteous and timely manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Assist with customer onboarding and orientation where necessary.
• Collaborate with other departments to resolve customer issues efficiently.
• Monitor customer satisfaction levels and provide feedback for service improvement.
• Support administrative tasks related to customer service operations.
• Ensure confidentiality of customer information and organizational data.
• Represent the organization professionally and uphold its mission, values, and reputation.

Requirements:

• Minimum of an OND in business administration, mass communication, customer relations, or a related field.
• Previous experience in customer service, client relations, or administrative support is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite and customer relationship management tools.
• Ability to multitask and work effectively under pressure.