1 month ago
Job Summary
We are seeking a highly motivated individual to join our company to ensure good customer service and vendor experience. As part of our customer support team, you will be following up on new orders with customers via online chat, email, and phone call. You will act as the first point of contact for customers and vendors.
- Minimum Qualification: OND
- Experience Level: Mid level
- Experience Length: 1 year
Job Description/Requirements
Responsibilities:
- Respond to any online customer inquiries.
- Follow up the new orders with customers via online chat, email, and phone calls.
Requirements:
- HND or BSc degree in Business Administration or a relevant field
- Proven working experience as a Customer Service Manager or providing customer service support
- Excellent spoken and written English is mandatory
- The willingness of working night-shift working hours is a huge plus.
- Ability to think strategically and lead
- Strong client-facing and communication skills
Benefits:
- A fast-growing international startup, based in Lagos but targeting international markets
- Great opportunity to learn knowledge about both eCommerce and the logistics market
- Good career development opportunity in the long run.
- Working with a small but compact team of developers, designers, online marketers, product experts, content writers, and more.
- Additional monthly benefits if company rules are not violated.
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