Customer Support Officer

Responsibilities:

• Respond promptly to customer inquiries via calls, emails, and chat platforms.
• Assist customers with account issues, loan inquiries, repayments, and complaints.
• Provide accurate information about loan products, features, and repayment processes.
• Record customer interactions and update accounts accurately in the system.
• Escalate complex issues to relevant departments for resolution.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Collaborate with credit, collections, and operations teams to improve customer experience.
• Prepare reports on customer inquiries, feedback, and service performance.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High level of professionalism, patience, and customer service orientation.
• Proficiency in Microsoft Office and CRM/loan management software.
• Ability to multitask and manage multiple customer interactions.
• Attention to detail and good record-keeping skills.
• Must own a smartphone (Android or iPhone).

Benefits:

• Basic Salary: ₦75,000 (subject to review based on experience)
• Bonuses: Daily and weekly performance-based bonuses (up to ₦20,000)
• Phone Compensation: Airtime & data allowance
• Training: Customer support, loan servicing, and skills training, plus transport subsidies
• Salary Review: Eligible for salary review after 3 months and again after 6 months
• Year-End Bonus: Annual performance bonus for outstanding performance

Location: Ikeja

Employment Type: Full-time